Necklaces

Frequently Asked Questions

How do I know my ring size?

You can easily determine your ring size by using our Ring Size Guide, which is available at the bottom of our website under the Help section, since we have rings that are not adjustable in size we do recommend taking your size at one of our selling points or at your local jeweler.

What is your return, exchange, or resizing policy?

Since many of our rings are crafted in unique designs that cannot be resized, we strongly recommend booking an appointment with us to determine your perfect size before placing your order. This ensures the best fit and avoids complications after purchase.

For pieces that cannot be resized, we are unfortunately unable to offer resizing services once the ring has been made. In these cases, a new ring would need to be ordered in the correct size.Returns and exchanges are subject to our standard policy and may vary depending on the item.

Please refer to our Help section or contact us directly for detailed information.We encourage all customers to confirm their ring size with us in advance to guarantee the best possible experience.

Do you offer warranties or aftercare services?

All of our jewelry is crafted with the highest standards of quality and attention to detail. We offer a warranty that covers manufacturing defects; however, it does not apply to damage resulting from normal wear and tear, accidents, improper use, or unauthorized repairs.

To keep your jewelry in excellent condition, we provide professional aftercare services, including cleaning, polishing, and inspections. These services are designed to maintain the beauty and longevity of your piece.

Any additional repairs or restorations outside of the warranty can be carried out for a service fee.We strongly recommend regular check-ups for your jewelry to ensure that stones, settings, and clasps remain secure over time. Our team will be happy to guide you on the best care practices for your specific piece.

Do you provide a certificate for diamonds?

Yes. All diamonds above 0.50 carat automatically come with an official diamond certificate, which we provide with your purchase.

For customers who would like to be more involved in the process, we also offer the option to personally select your diamond together with us. This way, you can not only choose the exact stone that speaks to you, but also decide which certificate (such as GIA, HRD, or IGI) you prefer. We believe this makes each piece even more special and unique to you.

Where is your jewelry made?

All of our designs are created by me personally and each piece is handcrafted in-house by myself. At this stage, every item is produced with my own hands to ensure the highest level of craftsmanship and attention to detail. As our brand grows, production will expand to a dedicated team, but always under my direct guidance and vision.

Still have questions?

Contact us or check all our questions and answers on our FAQ page.

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